Privacy Policy

Privacy policy

 

This Privacy Policy describes how Cartieo ("Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from Cartieo.com (the “Site”) or otherwise interact with us (the “Services”). By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our Services.


Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any revisions will be posted here with an updated "Last updated" date.


How We Collect and Use Your Personal Information

We collect personal information to operate and improve our services, fulfill legal obligations, and protect users and the business.

What Personal Information We Collect

Information You Provide to Us

  • Name, email, phone number, and address

  • Billing and shipping information

  • Login details and security info

  • Customer service messages or complaints

Information We Collect Automatically

  • Device type, browser info, IP address

  • Interaction data (pages visited, time spent, etc.)

  • Cookies and similar tracking technologies

Information from Third Parties

  • Shopify (store infrastructure)

  • Payment providers (for order processing)

  • Advertising or analytics partners (for marketing insights)


How We Use Your Information

We use your information for the following purposes:

  • Order Processing: Deliver products, manage your account, and process transactions

  • Marketing & Advertising: Send promotional offers, show targeted ads

  • Security & Fraud Prevention: Monitor for and prevent suspicious or illegal activity

  • Customer Support: Respond to your queries and improve user experience


Cookies

We use cookies to remember your preferences, analyze site traffic, and personalize services. You may manage cookie settings through your browser. Learn more about cookies on Shopify: Shopify Cookie Policy


How We Disclose Your Information

We may share your personal information with:

Type of Information Shared With
Identifiers & Contact Info Vendors, payment processors, fulfillment partners
Commercial & Order Info Shopify, customer support, logistics providers
Device/Usage Data Analytics services, advertising partners
Location Data Network tools, fraud detection systems

We do not sell your personal data or use sensitive information without your consent.


User-Generated Content

If you post reviews or other content publicly, it becomes visible to others. We’re not responsible for third-party access to or use of such information.


Third-Party Sites & Links

Our website may link to external sites. We are not responsible for their privacy practices. Review their policies before sharing personal data.


Children’s Data

Our services are not intended for users under 16. If you're a guardian and believe we’ve collected a child’s info, contact us to request deletion.


Security and Retention

While we implement security measures, no system is 100% secure. We retain data only as long as needed for operations, compliance, or legal reasons.


Your Privacy Rights

Depending on your location, you may have the right to:

  • Access, delete, or correct your personal data

  • Object to or restrict data processing

  • Withdraw consent

  • Request data portability

  • Opt out of marketing communications

You can exercise these rights by contacting us (details below). We may request verification before processing your request.


Complaints

For complaints, contact us directly. If unresolved, you may contact your local data protection authority.


International Users

Your data may be transferred and processed outside your country. Where required, we rely on standard data protection clauses or other lawful bases.


Contact Us

📧 Email: support@cartieo.com
📍 Address: Central Plaza, G33, behind Gul Plaza, Saddar, Karachi, 74400, Pakistan
📞 WhatsApp: +923334320002

Contact Us

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