Thank you for shopping at Cartieo! 

We truly value your satisfaction and are committed to providing high-quality products and excellent service. If for any reason you’re not completely satisfied with your purchase, our team is here to assist you every step of the way.

• Eligibility: To be eligible for a return, your item must be unused, in its original condition and packaging. A receipt or proof of purchase is required.

• Return Window: You have 7 days from the date of delivery to request a return.

• Required: An unboxing video is mandatory for all return/exchange claims.

2. Non-Returnable Items

The following items cannot be returned or refunded:

• Personal care products (e.g., razors, toothbrushes)

• Items without unboxing video proof

• Products that have been used or damaged after delivery

3. Refunds

• Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

• Processing Time: If approved, your refund will be processed within 7 working days to your bank account or Easy Paisa account.

• Note: Shipping charges are non-refundable.

4. Exchanges

We offer exchanges within 7 days only if the item is defective or damaged upon arrival. To request an exchange, please contact us via WhatsApp or email.

5. Return Shipping

• Cost: Return shipping is paid by the customer. A flat fee of Rs. 100 applies.

• Courier: Returns must be shipped using a trackable courier service (Leopard, Trax, or Post Ex preferred).

• Note: We are not responsible for items lost in return transit.